Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) at Ping Identity ensures clients are successful with Ping solutions, partnering with them to optimize their experience from purchase to production.

In Short

• Provide technical recommendations and best practices for clients.
• Facilitate visibility into product roadmap for customer engagement.
• Assist with configuration help on features and flows.
• Conduct business reviews with customer leadership.
• Assist in planning and strategizing platform roll-outs.
• Provide ad-hoc training to customers.
• Engage in escalation of support tickets as needed.
• Provide product demonstrations of Ping technologies.
• Coordinate with other teams to address customer needs.
• Manage ongoing customer needs to drive retention.

Requirements

• 5 years of enterprise customer-facing experience.
• Understanding of Java and web technologies.
• Strong verbal and written communication skills.
• Experience with SFDC or equivalent CRM systems.
• Ability to manage proactive and reactive tasks.
• Proven track record with enterprise clients.
• Experience with Identity Management or Access Management.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.