Technical Account Manager - Remote

Overview

This position is posted by Jobgether on behalf of Cyberhaven. We are currently looking for a Technical Account Manager in United States. This role offers the chance to be a critical technical liaison within a rapidly growing cybersecurity environment, helping customers maximize the value of advanced SaaS security solutions.

In Short

• Analyze, troubleshoot, and resolve complex technical issues reported by customers.
• Reproduce and document customer issues for Engineering and Development teams.
• Identify, prioritize, and escalate critical issues to internal teams for rapid resolution.
• Act as the main point of contact for escalations, maintaining communication with stakeholders and ensuring customer satisfaction.
• Coordinate feedback to Product Management, Development, and Operations teams.
• Conduct regular check-ins to monitor customer usage, provide recommendations, and ensure alignment with project objectives.
• Develop and update knowledge base articles, support documentation, and internal best practices.
• Stay current with industry trends and technologies to continually enhance service delivery.

Requirements

• Proven experience in Technical Account Management or a similar role.
• Strong understanding of cybersecurity concepts and technologies.
• Excellent problem-solving skills and ability to troubleshoot technical issues.
• Strong communication and interpersonal skills.
• Experience with SaaS products and services.
• Ability to work collaboratively in a team environment.
• Familiarity with knowledge base and documentation practices.
• Ability to adapt to a fast-paced, dynamic environment.

Benefits

• Remote work flexibility.
• Opportunity to work in a rapidly growing industry.
• Collaborative and supportive team environment.
• Professional development opportunities.
• Competitive salary and benefits package.