Technical Account Manager - Remote

Overview

An opportunity to join Cyberhaven as a Technical Account Manager, focusing on resolving complex technical issues and ensuring customer success with their data protection solutions.

In Short

• Analyze and resolve technical issues reported by customers.
• Reproduce customer issues for documentation and escalation.
• Serve as point of contact for customer escalations.
• Coordinate feedback between customers and internal teams.
• Build relationships with stakeholders and manage expectations.
• Conduct regular check-ins with customers for satisfaction.
• Monitor customer usage patterns for optimization.
• Stay updated with industry trends to improve service.
• Develop and update knowledge base articles.

Requirements

• 7+ years of EDR/DLP endpoint experience.
• Expertise with DLP, Insider Threat, and CASB solutions.
• Experience in Technical Account Management or L2/L3 Support.
• Strong organizational skills and attention to detail.
• Excellent communication skills in English.
• Hands-on experience with SaaS security and endpoint technologies.
• Practical knowledge of networking and security products.
• Deep knowledge of Windows, macOS, and Linux systems.
• Familiarity with adjacent technologies like SIEM and SOAR.

Benefits

• Competitive Salary & Stock Options.
• Great Benefits via Cigna.
• 401k via Fidelity.
• Flexible paid time off.