Technical Account Manager - Remote

Overview

This position is posted by Jobgether on behalf of eSentire. We are currently looking for a Technical Account Manager in Canada.

This is a high-impact opportunity to act as a strategic technical advisor for major accounts in the fast-evolving cybersecurity space. You’ll play a central role in ensuring clients successfully deploy and optimize their security solutions, while helping them proactively manage threats and improve their overall posture. The role involves close collaboration across customer success, product, and engineering teams, and requires both technical depth and strong communication skills. If you’re passionate about cybersecurity and want to work on meaningful challenges in a collaborative, remote-first environment, this position is for you.

In Short

• Serve as the primary technical point of contact for strategic clients, overseeing the deployment, configuration, and optimization of cybersecurity solutions.
• Translate customer security needs into effective technical strategies while aligning with business objectives.
• Collaborate with internal teams, including Customer Success and Product, to ensure customer satisfaction and solution effectiveness.
• Support customers during security incidents and coordinate with the Security Operations Center to resolve complex issues.
• Provide technical guidance on threat intelligence, incident response, and platform best practices to maximize customer value.
• Lead regular technical reviews and participate in strategic planning sessions and Quarterly Service Reviews.
• Deliver training, documentation, and workshops to build customer awareness of product capabilities and emerging threats.
• Track and report on system metrics, detection efficacy, and recommend improvements to enhance security performance.

Requirements

• Experience in technical account management or a related field.
• Strong understanding of cybersecurity principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proven problem-solving skills and ability to manage complex technical issues.
• Experience in delivering training and workshops.
• Ability to track and analyze metrics for performance improvement.
• Passion for staying updated on emerging threats and cybersecurity trends.

Benefits

• Competitive salary and benefits package.
• Remote-first work environment.
• Opportunities for professional development and growth.
• Collaborative and supportive team culture.
• Engagement in meaningful challenges in the cybersecurity space.