Technical Account Manager - Remote

Overview

As a Technical Account Manager at Harper, you will be the primary technical point of contact for a set of strategic customers, providing technical guidance and resolving issues.

In Short

• Build relationships with key technical decision-makers at customer accounts.
• Provide technical guidance and support to customers.
• Troubleshoot and resolve complex technical issues.
• Identify and prioritize customer needs.
• Advocate for customer needs within the organization.
• Track and manage customer issues and requests.
• Provide regular updates to customers on their issues and requests.
• Work with the engineering team to develop solutions.
• Provide off-hours customer support as needed.

Requirements

• Strong technical background, including experience with databases, SQL, and NoSQL.
• Experience with technical account management for large, enterprise customers.
• Ability to explain complex technical concepts to a non-technical audience.
• Familiarity with GraphQL, MQTT, caching, and real-time messaging.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

• Opportunity to be part of a high-growth startup with a collaborative team culture.
• Flexible work environment with remote work options.
• Competitive compensation package including base salary, commission, and benefits.
• Room for career advancement and professional development opportunities.