Technical Account Manager - Remote

Overview

3Pillar Global builds breakthrough software products that power digital businesses, and we are looking for a Technical Account Manager to delight our clients through strong governance oversight and sustained product development excellence, to ensure that we drive excellence within product delivery.

In Short

• Be the technical resource for live Customers within your portfolio
• Understand the data schema of your customer, integration points, Data Flows, BRD, and SDD
• Share technical best practices and proactive recommendations that will benefit the customers like ongoing usage of the platform and achievement of their goals.
• Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations.
• Participate in technical account health status reviews, including issuing an executive-level summary
• Status reports both internally and to customers.

Requirements

• Customer Facing – able to present and lead calls on technical topics
• Follow up on open technical items
• Provide Guidance and enablement on the Loyalty platform
• Operationalize your portfolio
• Share trends in support, Platform Trends
• Weekly status reports
• Utilize DOMO cards to understand the health of customers
• Ability to assist/guide the SessionM Support and Engineering team in issue investigations utilizing technical program expertise.

Benefits

• Opportunity to work with a global team
• Engagement in innovative product development
• Focus on client satisfaction and outcomes
• Potential for career growth within the company