Technical Account Manager - Remote

Overview

The Technical Account Manager will serve as the primary technical contact for a portfolio of customers, ensuring they receive ongoing support and value from LexisNexis® Risk Solutions products and services.

In Short

• Join a high-performing client engagement team.
• Serve as the primary technical point of contact for assigned clients.
• Build and manage strong, long-term customer relationships.
• Troubleshoot complex technical problems.
• Collaborate with internal teams to resolve issues.
• Document and track issues using internal tools.
• Conduct customer touchpoints and check-ins.
• Participate in an on-call support rotation.
• Stay current with product knowledge and technology updates.
• Contribute to team structure and support model improvements.

Requirements

• Bachelor's degree or equivalent professional experience preferred.
• Proven experience in a technical customer-facing role.
• Technical acumen with familiarity in cloud platforms and networks.
• Hands-on experience with XML, SOAP UI, and related troubleshooting platforms.
• Strong verbal and written communication skills.
• Customer-centric mindset with proactive issue resolution skills.
• Skilled in using Salesforce and other CRM/ticketing systems.
• Ability to work independently in a remote environment.
• Comfortable with networking and referrals.
• Commitment to fair and accessible hiring processes.

Benefits

• Work in a diverse and inclusive environment.
• Access to innovative technologies and analytics.
• Opportunity to contribute to market-specific solutions.
• Support from a global team of professionals.
• Career development opportunities.