Technical Account Manager - Remote

Overview

Octopus Deploy is seeking a Technical Account Manager to support strategic customers in achieving deployment excellence, leveraging technical knowledge and relationship-building skills.

In Short

• Serve as the primary technical point of contact for enterprise accounts.
• Develop relationships with customer technical teams.
• Identify opportunities to expand customer engagement.
• Advocate for customer needs in product planning.
• Guide customers through Kubernetes deployment scenarios.
• Help implement GitOps workflows.
• Conduct technical health checks and provide recommendations.
• Lead technical workshops and training sessions.
• Troubleshoot deployment issues and coordinate with engineering.
• Align technical solutions with customer business objectives.

Requirements

• 5+ years in a technical customer-facing role.
• Proficient in German and English.
• Experience with Octopus Deploy or similar tools.
• Kubernetes certifications (CKA, CKAD) preferred.
• Background in software development or system administration is a bonus.
• Hands-on Kubernetes experience.
• Experience with GitOps implementation.
• Demonstrated problem-solving skills.
• Self-directed work style with multiple customer management.
• Continuous learning mindset.

Benefits

• Remote-first working environment.
• Transparent compensation structure.
• Well-defined career pathways.
• Supportive and collaborative work culture.
• High-trust environment.