Technical Account Manager - Remote

Overview

HONK is a fast growing technology company disrupting the roadside assistance space. We are a group of out of the box thinkers and doers, driven by an immense passion to challenge the old ways by working together to bring innovative changes that impact the lives of others. We work in a creative environment where everyday is rewarding knowing we’re assisting people in their true moment of need, stuck on the side of roads, helping them get back to conquering their day.

In Short

• Lead and manage the end-to-end customer onboarding process.
• Develop and deliver training materials and sessions.
• Partner with Customer Success and Sales teams to enhance customer value.
• Build knowledge of customers’ workflows to design tailored solutions.
• Host sessions with customer contacts for hands-on support.
• Review support cases to identify trends and present solutions.
• Complete in-depth reviews of customer implementations.
• Provide support for critical customer events.
• Manage escalations with the Engineering team.
• Share valuable use cases with Engineering and Product teams.

Requirements

• 5+ years in support, technical account management, or consulting in a SaaS environment.
• Comfortable discussing APIs and custom code.
• Excellent communication skills for various stakeholder levels.
• Passionate about creating unique solutions to complex problems.
• Experience managing multiple assignments with attention to detail.
• Experience supporting critical processes for Enterprise customers.
• Proactive, empathetic, and consultative partnership style.

Benefits

• Creative and rewarding work environment.
• Opportunity to shape client support model.
• Work with a passionate team.