Bilingual Customer Care Specialist - Remote

Overview

HONK is a fast growing technology company disrupting the roadside assistance space. We are a group of out of the box thinkers and doers, driven by an immense passion to challenge the old ways by working together to bring innovative changes that impact the lives of others. We work in a creative environment where everyday is rewarding knowing we’re assisting people in their true moment of need, stuck on the side of roads, helping them get back to conquering their day.

In Short

• Provide exceptional support to customers by handling inbound phone inquiries with professionalism and efficiency.
• Develop a deep understanding of the company’s value proposition, operational processes, and growth potential, effectively communicating these aspects to customers as needed.
• Leverage the company’s proprietary technology to seamlessly connect members with a nationwide network of service partners.
• Assist customers with placing and fulfilling orders while ensuring smooth service execution.
• Identify and address customer needs, building rapport and offering tailored solutions for immediate assistance.
• Uphold high standards of customer satisfaction by exceeding member expectations and ensuring services are delivered within specified time frames.
• Employ creative problem-solving to address customer challenges and deliver exceptional, innovative service experiences.

Requirements

• Experience in a customer facing environment resolving issues over the phone.
• The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations.
• Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure.
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).
• Fluency in English and French is required.

Benefits

• Work from home opportunity.
• Flexible full-time shifts available.
• Recognition and rewards for proven performance.
• Supportive and creative work environment.