Bilingual Customer Care Specialist (Hybrid) - Remote

Overview

The Bilingual Customer Care Specialist at Quench is responsible for providing exceptional customer service by addressing inquiries, resolving complaints, and processing service orders in a hybrid work environment.

In Short

• Answer incoming customer calls professionally.
• Field inquiries via phone and electronic channels.
• Document customer interactions in the database.
• Resolve customer issues efficiently.
• Meet key performance indicators (KPIs).
• Exhibit excellent communication and customer service skills.
• Follow call scripts while maintaining empathy.
• Stay updated on company policies and products.

Requirements

• Ability to multi-task across communication channels.
• Exhibit empathy and understanding in interactions.
• Customer-centric attitude with eagerness to help.
• Clear and professional communication skills.
• Strong attention to detail.
• Flexibility in handling various customer types.
• Compliance with documented processes and policies.
• Proficiency in Microsoft Office Suite; Salesforce experience is a plus.

Benefits

• Medical, Dental, Vision starting day one.
• 401(k) match of 50% up to 6%.
• 15 days PTO and 10 paid Holidays.