Customer Care Specialist - Hybrid - Remote

Overview

The Customer Care Specialist at Time Investment Company works from home to provide friendly customer service to loan holders, answering inquiries and assisting with payments.

In Short

• Welcome new customers and review loan information.
• Verify account information and meet customer needs.
• Interact with customers to resolve inquiries about products and services.
• Assist customers with monthly payments and account updates.
• Create clear and concise account notes.
• Make outbound calls to customers who are delinquent.
• Handle large volumes of inbound calls.
• Communicate with customers via email and text message.
• Work with title companies and banks regarding refinance requirements.
• Support company core principles of Service, Excellence, Integrity, Generosity, and Fun.

Requirements

• Effective communication skills, both written and verbal.
• 2-3 years of customer service experience, including phone support.
• Proficiency in Microsoft Outlook; CRM experience desired.
• Some college or college degree preferred.
• Previous call center or finance experience is a plus.
• Availability between 8am and 8pm, including late nights and rotating Saturdays.
• Ability to report to the West Bend office 1-2 times per week as needed.

Benefits

• $1000 sign-on bonus after 90 days.
• 10% extra for night and weekend shifts.
• Hybrid work-from-home arrangement.
• Flexible work schedule.
• Computer equipment and headset provided.
• Tuition reimbursement.
• Monthly bonus potential.
• Medical, Dental, Vision Insurance.
• Life Insurance, Short and Long-Term Disability.
• 401(k) with company match after 60 days.
• Paid Time Off, up to 80 hours in the first year.
• Additional Birthday Month and Volunteer PTO.
• Paid holidays.