Customer Care Specialist - Remote

Overview

The remote Customer Care Specialist is responsible for delivering world-class customer service by efficiently processing service orders, handling complex billing requests, and collaborating with other departments to resolve additional inquiries.

In Short

• Answer incoming customer calls in a professional and courteous manner
• Field customer inquiries via phone or through electronic inquiries
• Document and update customer records in the database during and after each call
• Quickly and accurately resolve customer issues
• Meet or exceed all position key performance indicators/metrics (KPI’s)
• Excellent customer service and communication skills
• Follow call scripts and guidelines
• Stay updated on company policies and product updates

Requirements

• Must be able to multi-task and switch between different communication channels
• Exhibit empathy and understanding over the phone and email
• Customer-centric attitude
• Ability to communicate clearly and professionally
• Strong attention to detail
• Flexibility to interact with changing customer types
• Process Compliance: Follows all documented processes
• Proficiency with Microsoft Office Suite

Benefits

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• 15 days PTO and 10 paid Holidays