Customer Care Specialist - Remote

Overview

Join us in our mission to change what it is to be blind in Canada. As a Customer Care Specialist, you will assist customers with inquiries and promote awareness of CNIB services.

In Short

• Independently assist customers via telephone and email.
• Introduce callers to Vision Loss Rehabilitation Canada’s programs.
• Promote awareness of CNIB services and programs.
• Assist with CNIB SmartLife products and sales.
• Provide information on donation options and fundraising events.
• Assist with accessible library services for CELA patrons.
• Maintain awareness of CNIB and partner services.
• Interact with multiple systems simultaneously.
• De-escalate emotional callers and handle conflicts.
• Contribute to team KPI targets and maintain data integrity.

Requirements

• Strong communication skills.
• Ability to handle conflict and make decisions under pressure.
• Experience in customer service roles.
• Familiarity with data privacy and integrity standards.
• Ability to work independently and as part of a team.

Benefits

• Work from home flexibility.
• Be part of a mission-driven organization.
• Opportunity to contribute to community service.
• Engage with a diverse team.