Customer Care Specialist - Remote

Overview

The Customer Care Specialist role involves providing exceptional support to customers globally, focusing on the US market, while working in a fast-paced environment.

In Short

• Handle global customer care inbound emails, calls, and live chats.
• Take ownership of enquiries and follow through to resolution.
• Provide an exceptional customer experience and collaborate with other teams.
• Support the development of FAQs and self-service educational products.
• Provide feedback to operations and product teams for process improvement.
• Create data and trend reports for stakeholders.
• Respond to NPS surveys and close the loop with customers.
• Provide peer support and adapt based on customer demand.
• Collaborate with other agents/departments to expand knowledge.
• Raise support tickets to the tech team for issues or bugs.

Requirements

• Minimum 2 years experience in a customer service team, preferably in transport or logistics.
• Exceptional customer experience skills in a fast-paced environment.
• Experience in complaints handling.
• NPS background in closing the loop.
• Ability to multi-task across different communication channels.

Benefits

• Opportunity to be part of a small, ambitious team.
• Work in a company focused on trust, efficiency, and sustainability.
• Engage in continuous learning and development.
• Collaborate with a diverse team across multiple locations.
• Contribute to improving customer service processes.