Customer Care Specialist - Remote

Overview

The Customer Care Specialist will play a vital role in supporting individuals with low vision and ensuring they have access to necessary resources and services.

In Short

• Full-time, contract position.
• Work from home across Canada.
• Compensation at $19.50 per hour.
• Support callers with vision loss by providing information about services.
• Assist with inquiries related to CNIB SmartLife products.
• Engage with donors and provide information on fundraising.
• Handle inbound and outbound customer communications.
• Maintain awareness of CNIB services and policies.
• De-escalate emotional callers and resolve conflicts.
• Contribute to team performance metrics.

Requirements

• Strong consultative and communication skills.
• Ability to listen actively and empathetically.
• Experience in customer service roles.
• Problem-solving abilities under pressure.
• Familiarity with data privacy and integrity standards.
• Ability to interact with multiple systems.
• Team-oriented with a focus on KPI targets.
• Willingness to receive and implement feedback.
• Commitment to promoting inclusivity and accessibility.
• Prior experience in a non-profit or charity setting is a plus.

Benefits

• Be part of a mission-driven organization.
• Opportunity to make a meaningful impact in the community.
• Work within a diverse and inclusive team.
• Flexible work environment.
• Professional development opportunities.
• Competitive compensation.
• Engagement in community service initiatives.
• Access to resources and support for personal growth.
• Networking opportunities within the non-profit sector.
• Work-life balance support.