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Customer Care Specialist - Remote

Posted 6 days ago
Customer Service
Full Time
USA
17USD/hour

Overview

As a Customer Care Specialist at Medical Guardian, you will empower customers by providing exceptional service for those who own medical alert devices, guiding them through product activations, troubleshooting, and billing.

In Short

  • Work directly with customers and their loved ones.
  • Provide support for product activations and troubleshooting.
  • Handle billing inquiries and account services.
  • Maintain knowledge of products and services.
  • De-escalate customer issues and provide solutions.
  • Promote additional products and services.
  • Collaborate with team members to enhance customer experience.
  • Meet performance objectives.
  • Work from home with required equipment.
  • Commit to perfect attendance during training period.

Requirements

  • Experience in customer service.
  • Caring and compassionate demeanor.
  • Permanent residency in specified states required.
  • Ability to work from a dedicated workspace.

Benefits

  • Paid Time Off after 60 days.
  • Supportive team environment.
  • Equipment provided for work from home.
Medical Guardian logo

Medical Guardian

Medical Guardian is a dynamic and compassionate company dedicated to helping customers live a life without limits through innovative health and safety solutions. With a team of over 350 employees, the company fosters a culture of growth and development, emphasizing the importance of genuine customer care. Medical Guardian's sales professionals work remotely, benefiting from a comprehensive paid training program and a strong support system that includes an expert marketing team generating high-quality leads. The company values ethical practices, teamwork, and a competitive spirit, offering uncapped earning potential and a range of employee benefits, including health care plans and retirement options.

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