Customer Care Specialist - Remote

Overview

The Customer Care Specialist will act as a liaison, provide service information and resolve any emerging issues a customer might face with accuracy and efficiency.

In Short

• Manage large amounts of incoming calls and customer requests.
• Identify and assess customer’s needs to achieve satisfaction.
• Provide accurate and complete information using the right methods/tools.
• Maintain a positive and professional attitude.
• Assist with processing payments and billing inquiries.
• Keep records of customer interactions.
• Assist with special projects as assigned.
• Work with supervisors to ensure high-quality service delivery.
• Update customer records and contract information.
• Respond to customer email requests.

Requirements

• High School diploma or G.E.D. certificate.
• 3 to 5 years of experience in customer service or commercial collections.
• Strong communication, problem solving, and analytical skills.
• Proficient in MS Office and internet-based solutions.
• Self-disciplined with strong organizational skills.

Benefits

• Professional office setting.
• Collaborative work environment.
• Opportunity for career progression.
• Access to training in new software systems.
• Full-time position with standard working hours.