Customer Care Specialist - Remote

Overview

We are seeking a dedicated and enthusiastic Customer Care Specialist to join our team on a full-time basis. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

In Short

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer complaints efficiently and effectively.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions.
• Collaborate with other departments to resolve customer issues.
• Identify opportunities to improve customer service processes.
• Follow up with customers to ensure their needs are met.
• Meet or exceed performance targets related to customer satisfaction.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service role.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficient in Microsoft Office Suite and customer service software.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexibility to work in shifts, including weekends and holidays.

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package including health insurance.
• Paid time off and retirement plans.
• Opportunities for professional growth and development.