Remote Otter LogoRemoteOtter

Virtual Chat Assistant - Remote

Posted 6 weeks ago

Overview

We are looking for a motivated and tech-savvy Virtual Chat Assistant to join our team on a part-time basis. The ideal candidate will provide exceptional customer support through online chat platforms, handling inquiries efficiently and professionally.

In Short

  • Respond promptly to customer inquiries via live chat, email, and messaging platforms.
  • Provide accurate, valid, and complete information based on company guidelines.
  • Resolve customer complaints effectively, ensuring a high level of customer satisfaction.
  • Identify customer needs and assist in recommending appropriate products or services.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Stay updated on product knowledge, policies, and company updates.

Requirements

  • High school diploma or equivalent; some college preferred.
  • Previous experience in customer service or virtual assistance is an advantage.
  • Strong written communication skills with excellent grammar and spelling.
  • Proficiency with computers, chat platforms, and basic office software.
  • Ability to manage multiple conversations simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Reliable internet connection and a quiet work environment.

Benefits

  • Competitive hourly wage.
  • Opportunities for performance-based incentives.
  • Professional development and growth opportunities.

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