Customer Care Specialist - Remote

Overview

As a Customer Care Specialist at Veracyte, you will play a crucial role in ensuring that healthcare providers and patients receive exceptional service and support in the field of cancer diagnostics.

In Short

• Remote position with working hours from 6:00 am to 2:30 pm PST.
• Manage customer inquiries and orders with professionalism and efficiency.
• Collaborate with internal teams to resolve issues and enhance customer experience.
• Perform outbound communication with physician offices to resolve order issues.
• Analyze customer feedback to develop strategies for improvement.
• Engage with the Sales team to anticipate customer needs.
• 2+ years of experience in customer service within healthcare or biotech.
• Bachelor’s degree preferred but relevant experience may be considered.
• Competitive compensation and benefits offered.
• Join a company recognized as a Great Place to Work.

Requirements

• 2+ years of customer service experience, preferably in healthcare or biotech.
• Bachelor’s degree (B.A. or B.S.) preferred.
• Strong communication skills and ability to handle inquiries with empathy.
• Experience in order management and physician outreach.
• Ability to analyze trends and develop actionable strategies.
• Comfortable with repetitive tasks and general office environment.
• Ability to lift up to 25 pounds occasionally.
• Proficiency in using various communication channels (phone, email, fax).
• Collaborative mindset to work with internal teams.
• Passionate about improving patient care and customer experience.

Benefits

• Competitive salary range of $27 - $31 per hour.
• Eligibility for additional bonuses and stock options.
• Opportunities for career growth and development.
• Inclusive and diverse work environment.
• Recognition as a Great Place to Work.
• Commitment to employee well-being and engagement.
• Participation in E-Verify for employment eligibility.
• Support for individuals with disabilities.
• Dynamic workplace culture focused on innovation.
• Access to cutting-edge genomic diagnostic technology.