Customer Care Specialist - Remote

Overview

The Customer Care Specialist is responsible for handling customer care support, managing special projects, and ensuring effective communication with stakeholders regarding electronic ordering initiatives.

In Short

• Handle all duties associated with Customer Care Support.
• Manage special projects within the department.
• Maintain partnerships with EDI Optimization team.
• Act as a point of contact for electronic ordering initiatives.
• Assist with SAP reporting and order maintenance.
• Participate in training activities for new employees.
• Write and maintain Customer Care knowledge documents.
• Serve as Subject Matter Expert for SAP and order management systems.
• 5 years relevant work experience required.
• High school diploma required, Bachelor’s preferred.

Requirements

• High school diploma or equivalent required.
• Bachelor’s Degree preferred.
• 5 years relevant work experience required.
• Customer Care Experience preferred.
• Ability to manage multiple stakeholder deliverables.
• Experience with SAP and order management systems.
• Strong communication skills.
• Ability to participate in training of new procedures.
• Willingness to travel up to 20%.
• Eligibility for bonuses based on performance.

Benefits

• Competitive salary with bonus eligibility.
• Flexible work options including remote and hybrid.
• Comprehensive health benefits.
• Opportunities for professional development.
• Work with a leading medical technology company.
• Inclusive workplace culture.
• Recognition as one of the World’s Best Workplaces.
• Supportive team environment.
• Travel opportunities within the job role.
• Equal opportunity employer.