Customer Care Specialist - Remote

Overview

The Customer Care Specialist at MakeStickers will handle customer interactions, ensuring orders are processed smoothly and issues are resolved promptly, all while maintaining a friendly demeanor.

In Short

• Process orders and communicate with customers via phone, chat, and email.
• Provide real-time assistance through live chat on the website.
• Resolve customer inquiries regarding current and future orders.
• Collaborate with the Prepress team to ensure clarity on customer requests.
• Assist the Production crew with order adjustments as needed.
• Handle payments and work with Accounting for discrepancies.
• Stay updated on promotions by communicating with the Marketing team.
• Provide feedback to the IT team for website improvements.
• Maintain a friendly and empathetic approach to customer interactions.
• Work in a fully remote environment with a Monday-Friday schedule.

Requirements

• Associates Degree or higher.
• 2+ years of experience in a customer-facing role.
• Experience with live phone support preferred.
• Typing speed of at least 45 wpm.
• Strong written and verbal communication skills.
• Friendly and empathetic demeanor.
• Proactive attitude with excellent attention to detail.

Benefits

• Fully remote work opportunity.
• Paid holidays and vacation time.
• Health insurance options with company contribution to HSA.
• Vision, dental, and life insurance options available.
• Profit-sharing bonus and 401k contribution.
• Paid parental leave and charitable gift matching.
• Department lunches and company events.