Customer Care Specialist - Remote

Overview

The Customer Care Specialist at Boston Document Systems will provide mission-critical support to customers, ensuring high levels of satisfaction through effective communication and collaboration.

In Short

• Work largely remote with occasional in-office requirements.
• Act as the primary point of contact for customer implementation.
• Provide administrative support to the Sales Team.
• Deliver high-quality customer service and respond to queries promptly.
• Manage critical cases impacting customer operations.
• Collaborate with internal stakeholders to resolve issues.
• Communicate regularly with management and customers.
• Identify trends in incident cases to improve services.
• Foster a communicative and collaborative team environment.
• Support various projects as needed.

Requirements

• Excellent verbal and written communication skills.
• Strong attention to detail and organization.
• High persistence with a positive attitude.
• Superb problem-solving and analytical skills.
• Exceptional customer service skills.
• Strong systems skills, including Excel and CRM software.
• Ability to manage time effectively and work independently.
• Experience in Sales, Customer Service, or Sales Administration preferred.

Benefits

• Competitive compensation based on experience.
• Medical, vision, and dental insurance.
• Supplemental insurance options.
• Generous paid time off (PTO) program.
• Employer-paid life insurance.
• 401(k) plan with company match.
• Professional development opportunities.
• Company outings and events.