Customer Care Specialist - Remote

Overview

The Customer Care Specialist at Quench is responsible for providing exceptional customer service by processing service orders, handling billing requests, and collaborating with various departments to resolve inquiries, all while fostering strong client relationships.

In Short

• Deliver world-class customer service.
• Efficiently process service orders and handle billing requests.
• Build and maintain strong relationships with clients.
• Respond to customer inquiries via phone and electronic channels.
• Document and update customer records accurately.
• Meet key performance indicators (KPIs).
• Exhibit excellent communication skills.
• Stay updated on company policies and product information.
• Work in a hybrid model: remote 3-4 days a week and in-office 1-2 days a week.
• Career progression opportunities available.

Requirements

• Ability to multi-task and switch communication channels efficiently.
• Exhibit empathy and understanding in customer interactions.
• Customer-centric attitude with eagerness to provide service.
• Clear and professional communication skills.
• Strong attention to detail.
• Flexibility to adapt to changing customer needs.
• Compliance with documented processes and policies.
• Proficiency in Microsoft Office Suite; Salesforce experience is a plus.

Benefits

• Medical, Dental, Vision coverage starting on day one.
• 401(k) match of 50% up to 6%.
• 15 days PTO and 10 paid holidays.