Customer Care Specialist - Hybrid (Bilingual Preferred) - Remote

Overview

The HYBRID Customer Care Specialist is responsible for delivering exceptional customer service by efficiently processing service orders, handling complex billing requests, and collaborating with other departments to resolve inquiries while building strong relationships with clients.

In Short

• Handle incoming customer calls professionally.
• Field inquiries via phone and electronic channels.
• Document and update customer records accurately.
• Resolve customer issues promptly or escalate as needed.
• Meet key performance indicators (KPIs).
• Exhibit excellent communication and customer service skills.
• Follow call scripts while maintaining empathy.
• Stay updated on company policies and product knowledge.
• Bilingual (Spanish) is a plus.

Requirements

• Ability to multi-task between communication channels.
• Exhibit empathy and understanding in interactions.
• Customer-centric attitude and eagerness to assist.
• Clear and professional communication skills.
• Strong attention to detail.
• Flexibility to adapt to changing environments.
• Compliance with documented processes.
• Proficiency in Microsoft Office Suite; Salesforce experience is a plus.

Benefits

• Medical, Dental, Vision benefits starting day one.
• 401(k) match of 50% up to 6%.
• 15 days PTO and 10 paid Holidays.