Multilingual Customer Care Specialist - Remote

Overview

As a Multilingual Customer Care Specialist, you will handle customer inquiries and provide solutions while working remotely or in a hybrid model in Greece.

In Short

• Fluent in English and native (or near-native) in German, Dutch, Italian, or Polish.
• Handle customer inquiries through multiple channels.
• Provide assistance and resolve complaints.
• Collect customer feedback accurately.
• Follow communication procedures and guidelines.
• Maintain accurate records in the CRM system.
• Address customer complaints professionally.
• Maintain a high level of product knowledge.
• Work remotely or in a hybrid model.
• Report to the Operations Manager.

Requirements

• Fluency in English and one of the specified languages.
• Strong communication skills.
• Experience in customer service is a plus.
• Ability to work in a fast-paced environment.
• Proficiency in using CRM systems.

Benefits

• Work from anywhere in Greece.
• Opportunity to work with a global technology leader.
• Flexible working hours.
• Professional development opportunities.