Customer Support Specialist - Multilingual - Remote

Overview

As a Customer Support Specialist at OKX, you will interact with customers to address their inquiries and problems in real-time, providing quick responses through live chat and professional customer service.

In Short

• Handle inquiries and issues from global customers in multiple languages.
• Collaborate with internal and external stakeholders to address complaints and feedback.
• Maintain a strong understanding of company products.
• Establish and nurture relationships with partners and stakeholders.
• Escalate unresolved issues to Level 2/Supervisors as needed.

Requirements

• A Diploma in finance, customer service, linguistics, or related field.
• At least 2 years of experience in language-related roles.
• Proficiency in spoken and written language relevant to the job.
• Ability to work independently in a fast-paced environment.
• Willingness to support 24x7 operations.
• Strong interpersonal skills and problem-solving mindset.
• Excellent time management skills.
• Quick learner with adaptability to evolving language needs.

Benefits

• Competitive remuneration package.
• Yearly Performance Bonus.
• Excellent prospects for growth and promotion.
• Employee engagement and recognition program.
• Multinational working environment.