Remote Otter LogoRemoteOtter

Customer Support Specialist - Multilingual - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Customer Support Specialist at OKX, you will interact with customers to address their inquiries and problems in real-time, providing quick responses through live chat and professional customer service.

In Short

  • Handle inquiries and issues from global customers in multiple languages.
  • Collaborate with internal and external stakeholders to address complaints and feedback.
  • Maintain a strong understanding of company products.
  • Establish and nurture relationships with partners and stakeholders.
  • Escalate unresolved issues to Level 2/Supervisors as needed.

Requirements

  • A Diploma in finance, customer service, linguistics, or related field.
  • At least 2 years of experience in language-related roles.
  • Proficiency in spoken and written language relevant to the job.
  • Ability to work independently in a fast-paced environment.
  • Willingness to support 24x7 operations.
  • Strong interpersonal skills and problem-solving mindset.
  • Excellent time management skills.
  • Quick learner with adaptability to evolving language needs.

Benefits

  • Competitive remuneration package.
  • Yearly Performance Bonus.
  • Excellent prospects for growth and promotion.
  • Employee engagement and recognition program.
  • Multinational working environment.
OKX logo

OKX

OKX is a leading global cryptocurrency exchange that focuses on providing innovative financial services and products to its users. With a strong presence in the APAC region, OKX is dedicated to establishing strategic partnerships and fostering business cooperation to drive growth and optimize product offerings. The company values a global perspective on market dynamics and emphasizes accountability and return on investment in its operations. OKX is committed to creating a collaborative work environment, offering competitive compensation, and engaging in team-building initiatives.

Share This Job!

Save This Job!

Similar Jobs:

PartnerHero logo

Bilingual Customer Support Specialist - Remote

PartnerHero

1 week ago

Join PartnerHero as a Bilingual Customer Support Specialist to provide exceptional service to clients and providers.

USA
Full-time
Customer Service
SoundStack logo

Bilingual Customer Support Specialist - Remote

SoundStack

3 weeks ago

Join Live365 as a Bilingual Customer Support Specialist to assist Spanish and English customers with their internet radio platform needs.

USA
Full-time
Customer Service
Datamark logo

Bilingual Customer Support Specialist - Remote

Datamark

5 weeks ago

Join our team as a Bilingual Customer Support Specialist, interpreting communications between English and German speaking clients.

India
Full-time
Customer Service
Samsara logo

Bilingual Customer Support Specialist - Remote

Samsara

6 weeks ago

Join Samsara as a Bilingual Customer Support Specialist to provide exceptional service and support to a diverse customer base.

Mexico
Full-time
Customer Service
Binance logo

Bilingual Customer Support Specialist - Remote

Binance

127 weeks ago

Join Binance as a Bilingual Customer Support Specialist to assist users in Russian and English.

KZ
Full-time
Customer Service