Bilingual Customer Support Specialist - Remote

Overview

Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve operations across various industries.

In Short

• Support Samsara's service solutions and provide exceptional customer experience.
• Assist customers with troubleshooting account issues via phone, chat, and email.
• Handle inquiries on billing, contract renewals, and cancellations.
• Work in a multi-channel contact center environment.
• Prioritize customer requests and manage a backlog effectively.
• Champion Samsara’s cultural principles.
• 1-3 years of experience in a customer-facing role required.
• Fluency in English and Spanish is a must.
• Experience with ticketing systems like Zendesk or Salesforce.
• Flexible working hours required.

Requirements

• 1-3 years of experience in a customer-facing role within a contact center environment.
• Fluency in English and Spanish.
• Strong problem-solving skills.
• Exceptional communication skills.
• Experience managing multiple cases per day.
• Proficient with macOS.
• Ability to work flexible hours.
• Experience with ticketing systems.
• Experience in a fast-paced environment.
• Ability to follow up on customer requests in a timely manner.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for career development.