Bilingual Customer Support Specialist - Remote

Overview

Bilingual Customer Support Specialists at Live365 facilitate our customer support program for Spanish and English customers of our internet radio platform.

In Short

• Facilitate customer support for Spanish and English customers.
• Communicate in Spanish at an intermediate to proficient level.
• Engage with customers via email, phone, chat, and other channels.
• Address and resolve a variety of customer requests.
• Answer inquiries about services and follow troubleshooting steps.
• Work as part of the Live365 Support Operations team.
• Deliver world-class customer support.
• Handle professional conversations and customer interactions confidently.
• Be part of a company dedicated to audio independence.
• Support a community of over 12,000 global publishers.

Requirements

• Fluency in Spanish (CEFR B1 - C2 level).
• Strong communication skills in both Spanish and English.
• Experience in customer support roles.
• Ability to troubleshoot and resolve customer issues.
• Comfortable engaging with customers through various channels.
• Team player with a customer-first mindset.
• Ability to work in a fast-paced environment.
• Familiarity with audio streaming services is a plus.
• Willingness to learn and adapt to new technologies.
• Strong problem-solving skills.

Benefits

• Opportunity to work in a growing company.
• Engage with a diverse customer base.
• Be part of a supportive team environment.
• Access to training and development resources.
• Flexible working hours.
• Competitive salary and benefits package.
• Work with innovative audio technology.
• Contribute to a community of audio publishers.
• Gain experience in the audio streaming industry.
• Participate in company events and initiatives.