Bilingual Customer Support Specialist - Remote

Overview

Binance is seeking a Bilingual Customer Support Specialist to provide excellent support to our users in both Russian and English, ensuring fast response times and accurate information.

In Short

• Provide customer support via ticketing system and live chat.
• Assist with customer queries and complaints.
• Handle identification approval processes.
• Support users of a world-class cryptocurrency exchange platform.
• Ensure high-quality service and fast response times.
• Work in a dynamic and fast-paced environment.
• Collaborate with a global team.
• Utilize knowledge of digital assets and blockchain.
• Communicate effectively in both Russian and English.
• Contribute to building an inclusive financial ecosystem.

Requirements

• Fluency in Russian and English.
• Experience in customer support roles.
• Familiarity with ticketing systems.
• Strong communication skills.
• Ability to handle customer complaints effectively.
• Knowledge of cryptocurrency and blockchain technology is a plus.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Team player with a positive attitude.
• Willingness to learn and adapt.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a leading global company.
• Dynamic and innovative work environment.
• Access to training and development resources.
• Work with a diverse and talented team.
• Contribute to the future of finance.
• Flexible working hours.
• Remote work options may be available.
• Employee discounts on services.
• Health and wellness programs.