Customer Service BI Specialist - Remote

Overview

The Customer Service BI Specialist will analyze user data to identify trends and improve operational efficiency within the customer service department.

In Short

• Collect and analyze user data from customer service systems.
• Develop dashboards and reports for real-time insights.
• Provide data-driven recommendations for team performance improvement.
• Conduct root cause analysis on KPIs.
• Translate complex data into actionable insights.
• Support strategic decision-making with in-depth analysis.
• Ensure data accuracy and integrity.
• Communicate findings to stakeholders effectively.
• Collaborate with cross-functional teams.
• Provide training on data analysis tools.

Requirements

• 3-5 years of experience in business intelligence or data analysis.
• Proven track record in analyzing complex data sets.
• Experience in crypto or financial services is a plus.
• Bachelor’s degree in a related field.
• Proficiency in SQL, Python, R, or similar tools.
• Experience with Tableau, Power BI, or similar visualization tools.
• Strong understanding of database management concepts.
• Familiarity with statistical analysis techniques.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.

Benefits

• Opportunity to work with a dynamic team.
• Flexible working hours.
• Professional development opportunities.
• Access to the latest data analysis tools.
• Collaborative work environment.