Customer Service Specialist - Remote

Overview

The Customer Service Specialist is responsible for assisting with customer service inquiries and providing tailored solutions based on client needs, ensuring a high level of client satisfaction.

In Short

• Entry-level position focused on customer service inquiries.
• Assist clients across different platforms.
• Utilize various computer systems for account inquiries.
• Maintain knowledge of Citi products and services.
• Analyze and mitigate risks while resolving client issues.
• Ensure compliance with laws and regulations.
• Work in a fast-paced call center environment.
• Proficient in Microsoft Office and data entry skills.
• Excellent verbal and written communication abilities.
• High School diploma or equivalent required.

Requirements

• 1-3 years of experience in a related role.
• Proficient in Microsoft Office and Windows OS.
• Experience in solving customer service inquiries.
• Ability to work in a fast-paced environment.
• Excellent technical and data entry skills.
• Effective communication skills.
• Ability to navigate multiple systems concurrently.
• High School diploma or equivalent.

Benefits

• Competitive salary range from $41,600 to $53,600.
• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages including vacation and sick leave.
• Paid holidays.
• Discretionary and formulaic incentive awards.