Customer Service Specialist - Remote

Overview

The Customer Service Specialist at AdaptHealth is responsible for ensuring successful service for patients by managing inbound and outbound calls, processing orders, and educating patients about their financial responsibilities.

In Short

• Full-time position with a focus on customer service in healthcare.
• Handle inbound and outbound calls in a fast-paced environment.
• Process orders and verify documentation for accuracy.
• Educate patients on financial responsibilities related to their care.
• Maintain working knowledge of company products and services.
• Meet quality assurance and performance metrics.
• Utilize EMR systems for documentation and order processing.
• Resolve customer complaints and provide problem-solving support.
• Flexible with work hours and responsibilities.
• Work independently and as part of a team.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer service or related fields.
• Two years of experience for senior-level roles.
• Experience in Medicare certified environments preferred.

Benefits

• Opportunity to make a positive impact on patient lives.
• Work in a supportive and dynamic environment.
• Gain experience in healthcare administration and customer service.
• Flexible work arrangements.