Customer Service Specialist - Remote

Overview

The Customer Service Specialist at AdaptHealth plays a crucial role in providing exceptional service to patients by managing inbound and outbound calls, processing orders, and verifying insurance information.

In Short

• Develop and maintain knowledge of products and services.
• Answer calls and emails promptly.
• Document call information as per procedures.
• Educate patients about their financial responsibilities.
• Process orders and verify insurance eligibility.
• Navigate multiple EMR systems for documentation.
• Meet quality assurance and performance metrics.
• Handle customer complaints with empathy.
• Flexibility with work hours and tasks.
• Utilize company tools for maintaining quality.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer service.
• Two years of experience for senior level positions.
• Experience with Medicare certified tasks preferred.

Benefits

• Opportunity to make a positive impact on patients' lives.
• Work in a supportive and dynamic environment.
• Flexible working conditions.
• Comprehensive training and development.