Customer Service Specialist - Remote

Overview

The Customer Service Specialist at Fiserv provides support for payment terminals and ATMs, addressing customer inquiries and ensuring high service quality.

In Short

• Provide telephone and written support for card payment terminals and ATMs.
• Resolve customer inquiries of a technical and commercial nature.
• Conduct error analyses and document processed cases.
• Manage terminal exchange requests.
• Ideal candidates should have experience in customer service.
• Interest in technical matters is preferred.
• Strong customer and service orientation is essential.
• Good command of German and English is required; knowledge of a third language (e.g., French, Italian) is a plus.
• Work in a global leader in Fintech and payments.
• Join a diverse and inclusive workplace.

Requirements

• Experience in customer support.
• Interest in technology.
• High customer and service orientation.
• Good communication skills in German and English.
• Knowledge of an additional language is advantageous.

Benefits

• Opportunity to work in a leading global company.
• Engagement in innovative financial solutions.
• Commitment to diversity and inclusion.
• Supportive work environment.