Customer Service Specialist - Remote

Overview

We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team, responsible for providing exceptional support to our customers and ensuring a positive customer experience.

In Short

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively.
• Process orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with internal teams to address customer concerns.
• Stay updated with company products and services.
• High school diploma or equivalent required, Bachelor's preferred.
• Strong verbal and written communication skills are essential.
• Proficiency in Microsoft Office and CRM software is necessary.

Requirements

• Proven experience in a customer service role.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to handle a high volume of inquiries.
• Strong multitasking and organizational skills.
• A positive attitude and passion for helping customers.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Supportive and dynamic work environment.
• Flexible work arrangements.