Customer Service Specialist - Remote

Overview

ZigZag is looking for a Customer Service Specialist to join our team! Candidates must be willing to report onsite for three weeks of training. This role will transition to a hybrid work-from-home setup after training.

In Short

• Provide exceptional customer service in a fast-paced environment.
• Handle escalations via chat, email, and voice support channels.
• Collaborate with team members to enhance customer experience.
• Embrace change and continuously learn through training.
• Work flexible hours, including weekends and holidays.
• Develop a thorough understanding of delivery services.
• Utilize technology effectively and maintain attention to detail.
• Participate in peer-to-peer learning sessions.
• Contribute feedback to improve processes and documentation.
• Build trust and strengthen customer relationships.

Requirements

• Genuine desire to provide high-level service.
• Ability to work on shifting schedules for 24/7 service.
• Excellent written and spoken English skills.
• Resilience in handling customer interactions.
• Self-starter with minimal supervision.
• Strong problem-solving skills.
• Comfortable with digital tools and technology.
• Sound judgment in decision-making.
• Ability to adapt to various customer groups.
• Team player with a collaborative mindset.

Benefits

• Basic pay of PHP 25,000 - PHP 30,000 per month.
• Company-provided laptop.
• PHP 10,000 remote allowance.
• 15 days of paid holidays and sick leave.
• Birthday leave.
• HMO coverage on Day 1 with one free dependent.
• Night differential pay and allowances.
• Internet and coffee allowances.
• Wellness allowance.
• Fun budget for team celebrations.