API Support Engineer - Remote

Overview

ZigZag is looking for a Technical Support Specialist to join our team!

In Short

• Provide first-line technical support to customers via email/ticket.
• Diagnose and troubleshoot complex technical issues.
• Guide customers through step-by-step solutions.
• Exhibit strong ownership of customer issues.
• Provide training and resources for self-service support.
• Assist with technical customer onboarding processes.
• Document customer interactions in the ticket management system.
• Collaborate with internal teams to resolve technical issues.
• Identify trends in customer issues for product improvements.
• Meet and exceed individual and team KPIs and SLAs.

Requirements

• Extensive experience with API integrations.
• 1-3 years in a technical service desk role.
• Understanding of ticket management platforms.
• Strong communication skills with stakeholders.
• Knowledge of ITIL Service Management framework is a plus.

Benefits

• Opportunity to work in a fast-paced environment.
• Collaborate with engineering and operations teams.
• Contribute to continuous improvement in service delivery.
• Flexible working arrangements.
• Professional development opportunities.