Remote Otter LogoRemoteOtter

API Support Engineer - Remote

Posted 4 days ago
Customer Service
Full Time
Worldwide
Technical Support
API Integrations
Troubleshooting
Customer Service
Ticket Management
Communication Skills
Problem Solving
ITIL
Software Development

Overview

ZigZag is looking for a Technical Support Specialist to join our team!

In Short

  • Provide first-line technical support to customers via email/ticket.
  • Diagnose and troubleshoot complex technical issues.
  • Guide customers through step-by-step solutions.
  • Exhibit strong ownership of customer issues.
  • Provide training and resources for self-service support.
  • Assist with technical customer onboarding processes.
  • Document customer interactions in the ticket management system.
  • Collaborate with internal teams to resolve technical issues.
  • Identify trends in customer issues for product improvements.
  • Meet and exceed individual and team KPIs and SLAs.

Requirements

  • Extensive experience with API integrations.
  • 1-3 years in a technical service desk role.
  • Understanding of ticket management platforms.
  • Strong communication skills with stakeholders.
  • Knowledge of ITIL Service Management framework is a plus.

Benefits

  • Opportunity to work in a fast-paced environment.
  • Collaborate with engineering and operations teams.
  • Contribute to continuous improvement in service delivery.
  • Flexible working arrangements.
  • Professional development opportunities.

ZigZag

ZigZag

ZigZag Careers is a recruitment agency that connects talented professionals with innovative companies in the financial services sector. They focus on mid-market and enterprise-level business customers, providing integrated solutions in payments, foreign exchange, fraud management, and reconciliation. Their client, CurrencyFair, is a global fintech company founded in 2010, specializing in cross-border payments for individuals and small businesses. With a strong regulatory presence across multiple regions including the USA, Europe, and Asia-Pacific, ZigZag Careers is dedicated to fostering a collaborative and inclusive company culture that values diversity and employee contributions.

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