API Support Engineer - Remote

Overview

Revelator is seeking a talented and customer-focused API Support Engineer to join their team, playing a critical role in supporting and improving their public-facing API.

In Short

• Assist customers in understanding and using the public API.
• Troubleshoot API-related issues and provide solutions.
• Collaborate with engineering to resolve technical challenges.
• Monitor API performance for uptime and reliability.
• Contribute to API development using .NET Core.
• Implement changes based on customer feedback.
• Create and maintain API documentation and guides.
• Act as a liaison between customers and the engineering team.
• Partner with product managers to align API updates with business goals.
• Share insights from customer interactions to inform the product roadmap.

Requirements

• Experience in customer support for technical products.
• Knowledge of APIs and backend development.
• Proficiency in .NET Core is a plus.
• Strong problem-solving skills.
• Excellent communication and collaboration abilities.

Benefits

• Opportunity to transition into a Backend Developer role.
• Work in a dynamic and innovative environment.
• Engage with a diverse range of clients in the music industry.
• Be part of a team focused on enhancing music distribution solutions.