Support Engineer - Remote

Posted 6 days ago

Customer Service

Full Time

Worldwide

Technical Support

IT Service Management

Troubleshooting

Communication Skills

Microsoft Windows

Database Technologies

Server Technologies

Internet Technologies

Network Technologies

English Fluency

Overview

We are seeking individuals who can provide exceptional technical support to our customers and partners. Strong technical expertise and excellent customer interaction skills are essential for this role.

In Short

Provide enterprise level technical and functional support for Ivanti products.
Communicate with customers and manage critical issues.
Act as a customer advocate when reporting issues to engineering.
Participate in continuous improvement of Ivanti products.
Work with cross-functional teams to enhance support experience.
Proactively troubleshoot and resolve customer issues.
Receive cases electronically and manage inbound call queue.
Have a strong technical background and enjoy troubleshooting.
Engage with global customers and partners.
Support IT Service Management tools.

Requirements

Experience with IT Service Management tools like Ivanti Service Manager.
Strong technical troubleshooting skills.
Excellent interpersonal and communication skills.
Confident user of Microsoft Windows and common applications.
Understanding of Database and Server Technologies.
Understanding of internet and network technologies.
Excellent time management and organizational skills.
Fluency in English, with proficiency in French or German as an advantage.

Benefits

Professional development and career growth opportunities.
Healthy work-life blend.
Inclusive and diverse workplace culture.
Global collaboration across offices.

Ivanti

Ivanti is a leading provider of security and service management software, primarily serving IT departments within medium to large organizations. The company focuses on helping clients securely manage their IT infrastructure and enhance service delivery. With a history marked by mergers and acquisitions, Ivanti offers a diverse range of products, providing ample opportunities for employee growth. Currently, the company is transitioning its main product offerings to a cloud-based SaaS model and is committed to continuous improvement. Ivanti values diversity and inclusion, striving to create a respectful environment for all employees.

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