Customer Service Specialist - Remote

Overview

As a Customer Service Specialist at AdaptHealth, you will play a crucial role in ensuring successful service for patients by managing inbound and outbound calls and processing orders efficiently.

In Short

• Develop and maintain knowledge of products and services.
• Answer calls and emails promptly.
• Document call information as per standard procedures.
• Process orders and manage customer inquiries.
• Verify insurance and patient eligibility.
• Navigate EMR systems for documentation.
• Handle customer complaints with empathy.
• Meet quality assurance and performance metrics.
• Work independently and in a team.
• Adapt to a fast-paced and changing environment.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer service or related fields.
• Two years of experience for senior level positions.
• Experience with Medicare and Medicaid preferred.
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Office.
• Ability to prioritize and manage multiple tasks.

Benefits

• Opportunity to make a positive impact on patients' lives.
• Supportive work environment.
• Training and development opportunities.
• Flexible work hours.