Customer Service Specialist - Remote

Overview

We are looking for a Customer Service Specialist to be the voice of our brand—handling inquiries, coordinating event logistics, and supporting our food truck partners.

In Short

• Respond to phone and email inquiries with professionalism and warmth.
• Coordinate with event organizers, clients, and food truck partners to ensure successful logistics.
• Maintain clear and timely communication with all parties involved.
• Solve problems proactively using sound judgment and critical thinking.
• Follow up with clients and vendors as needed to confirm details and expectations.
• Manage scheduling and make updates in CRM or event planning tools.

Requirements

• Strong written and verbal communication skills.
• Ability to work independently after training with minimal hand-holding.
• Experience with customer service, coordination, or event planning is a plus.
• A self-starter who can take initiative, prioritize tasks, and meet deadlines.
• Friendly, positive attitude with a passion for people and community building.
• Comfortable navigating tools and systems.

Benefits

• Opportunity to work in a dynamic, fast-paced environment.
• Engagement in community-building activities.
• Collaboration with a passionate team.