Customer Service Specialist - Remote

Overview

The Customer Service Specialist at AdaptHealth is responsible for ensuring successful service for patients by managing inbound and outbound calls, processing orders, and educating patients about their financial responsibilities.

In Short

• Develop and maintain knowledge of products and services
• Answer calls and emails in a timely manner
• Document call information according to procedures
• Process orders and follow up on customer inquiries
• Complete insurance verification for patient eligibility
• Navigate multiple online EMR systems
• Communicate with management regarding trends
• Facilitate resolution of customer complaints
• Meet quality assurance and performance metrics
• Utilize company tools for maintaining quality

Requirements

• High School Diploma or equivalent
• One year of experience in healthcare customer service or related fields
• Two years of experience required for senior level
• Experience in Medicare certified environments preferred

Benefits

• Opportunity to make a profound impact on patient lives
• Work in a supportive team environment
• Flexible work hours