Customer Service Specialist - Remote

Overview

As a Customer Service Specialist at Miaplaza, you will be part of a high-volume support team dedicated to providing exceptional, human-centered experiences to parents and educators in the homeschool education sector.

In Short

• 100% remote position within the U.S.
• Full-time role, 40 hours a week
• Pay range: $18.24 to $25.06 per hour
• Deliver support across phone, email, chat, and social media
• Resolve customer issues with empathy and efficiency
• Personalize communication for customer satisfaction
• Collaborate with team members to manage customer interactions
• Work in shifts, including weekends and holidays
• Eligible for health, dental, and vision insurance
• 401(k) retirement plan with employer match

Requirements

• At least 2 years of experience in a people-facing role
• Access to a computer with a web camera and reliable internet
• Typing speed of 55 words per minute
• Strong proficiency with technology

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid Time Off (PTO) and floating holidays
• Discounted tuition for children in the household