Customer Service Specialist - Remote

Overview

As a Customer Service Specialist at AdaptHealth, you will play a vital role in ensuring successful service for patients by managing outbound calls and processing orders in a fast-paced environment.

In Short

• Handle a high volume of outbound calls
• Educate patients about their financial responsibilities
• Document call information according to standard procedures
• Process orders and verify documentation accuracy
• Complete insurance verification for patients
• Assist in resolving customer complaints
• Maintain knowledge of products and services
• Work independently and as part of a team
• Utilize provided tools for quality assurance
• Adapt to a rapidly changing environment

Requirements

• High School Diploma or equivalent
• 1 year of experience in healthcare customer service or related fields
• 2 years of experience for senior level positions
• Knowledge of Medicare and Medicaid preferred
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office
• Ability to manage multiple tasks effectively
• Attention to detail and organizational skills
• Ability to work under pressure with compassion

Benefits

• Opportunity to make a positive impact on patients' lives
• Comprehensive training provided
• Supportive work environment
• Career advancement opportunities
• Equal opportunity employer