Customer Service Specialist - Remote

Overview

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

In Short

• Deliver an outstanding customer experience every day.
• Review, respond to, and investigate complaints submitted directly by customers.
• Solve customer issues efficiently, effectively, and empathetically - crafting custom written responses instead of relying on templates.
• Communicate with customers primarily via email, and by phone when appropriate.
• Categorize and record all complaints with meticulous attention to detail.
• Engage with cross-functional partners (Compliance, Legal, Risk, Product, Communications, etc.) to resolve recurring issues.
• Continuously improve resources and tools to educate customers and streamline service.
• Identify areas of opportunity to improve processes, procedures, or tools and lead related project workstreams.
• Grow expertise in financial services and become a subject matter expert in emerging products, consumer finance policies, servicing processes, and regulatory requirements.

Requirements

• Strong communication skills.
• Ability to handle customer complaints with empathy.
• Attention to detail.
• Experience in customer service.
• Knowledge of financial services is a plus.

Benefits

• Opportunity to work in a global organization.
• Professional development opportunities.
• Collaborative work environment.