Customer Service Specialist - Remote

Overview

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.

In Short

• Provide outstanding customer support via phone and email
• Assist customers with issues related to the Greenlight card and app
• Demonstrate empathy and patience while addressing customer concerns
• Build strong relationships with colleagues and relay feedback
• Focus on efficiency while ensuring customer satisfaction
• Utilize software tools to navigate customer accounts
• Engage in continuous training to expand product knowledge
• Adhere to company policies and procedures
• Work from home with a self-management approach
• Participate in an initial week of in-office training

Requirements

• High School Diploma or equivalent
• Exceptional customer service and communication skills
• Proficiency with CRM software and strong typing skills
• Ability to multitask and meet productivity goals
• Creative problem-solving skills
• Active listening skills
• Resourcefulness and professionalism
• Self-management capabilities

Benefits

• Opportunity to work in a dynamic fintech environment
• Be part of a mission-driven company
• Engagement in continuous learning and development
• Supportive team culture