Customer Service Specialist - Remote

Overview

The Customer Service Specialist at Direct Interactions will provide support to customers through a fully remote contact center, focusing on delivering outstanding service and positively impacting lives.

In Short

• Work from home opportunity with flexible scheduling.
• Engage with customers to resolve complex issues.
• Training provided virtually, including tech setup and orientation.
• Must be available for at least 20 hours per week.
• Compassionate and skilled team environment.
• Must have excellent verbal communication skills.
• Experience in a contact center is a plus but not required.
• Pay rate is $15.00 per hour.
• Employee benefits include PTO and health insurance after 60 days.
• Must pass a background check and technical assessment.

Requirements

• Ohio residence preferred.
• Must be a self-starter with a passion for service.
• Ability to maintain composure in high-pressure situations.
• Excellent listening skills and attention to detail.
• Proficient in Microsoft Office products.
• Must type at least 30 WPM.
• Experience in a team environment.
• Must have a high school diploma or equivalent.
• Legally able to work in the United States.
• Must be a current resident living in the United States.

Benefits

• Accrued paid time off (PTO).
• Sick time available.
• Health and medical/dental insurance plans after 60 days.