Service Navigator (Information and Referral) - Remote

Overview

The Service Navigator role involves assisting individuals in need by answering calls on the 211 information and resource hotline, providing compassionate support and connecting them with essential services.

In Short

• Full-time and part-time positions available
• Work-from-home opportunities
• Assist callers through active listening and effective referrals
• Document call information and maintain accurate records
• Handle life-threatening crises with poise and empathy
• Flexible scheduling to maintain work-life balance
• Must obtain certification within 90 days of hire
• Criminal background check required
• Must have a high school diploma or equivalent
• Compassionate team environment focused on social responsibility

Requirements

• Ability to conduct needs assessments and make effective referrals
• Proficient in using computerized information management systems
• Effective communication skills, both oral and written
• Ability to remain calm under pressure
• Understanding of confidentiality standards
• Must be available for holiday work as needed
• Strong commitment to punctuality
• Ability to learn and adapt to new technologies
• Passion for providing outstanding service
• Must pass a criminal background check

Benefits

• Accrued paid time off (PTO)
• Sick time